Frequently Asked Questions
Will I be charged for using St. Jude Cloud?
Although you may be prompted to enter billing information, you will not be charged for anything with the exception
of the following items:
- If you elect to
download any data from SJCloud, you will be charged an egress fee by DNAnexus. This fee is usually negligible
unless you are downloading entire cohorts. We are actively investigating ways to minimize or eliminate these
- If you run the
WARDEN Differential Expression Analysis tool, the
ChIP-Seq Peak Calling tool (broad or narrow), the
Rapid RNA-Seq Fusion Detection tool, or the
HLA Typing and Neoepitope Prediction tool, you will be charged for the compute resources used in producing
the results as well as storage fees associated with storing the results files.
- Any copy of the St. Jude data you receive is considered “sponsored”, so you do not have to pay a
fee to store this data in St. Jude Cloud. You will be charged for any
derivative files obtained through running analyses on St. Jude data and stored on the St. Jude Cloud.
How can I delete my account?
If you’d like to delete your account, please email DNAnexus support at
email@example.com with the following email.
Where can I find a copy of the data access agreement?
You can find the latest version of the data access agreement
You can find the Terms of Service