Accounts and Billing

St. Jude Cloud is built on top of DNAnexus, a data-analysis and management platform that specializes in the field of bioinformatics. All of our account management is shared between St. Jude Cloud and DNAnexus. In other words, if you have a DNAnexus account, you automatically have a St. Jude Cloud account, and vice versa.

Each new user receives a $50 credit upon creation of their St. Jude Cloud account with DNAnexus (see the note in the Billing Setup section).

St. Jude Employees

The account creation and login process is slightly different if you are an internal user (you work at St. Jude). Internal users please go to the intranet home page and type 'Bioinformatics Self-Service' into the search bar. From there, click on the link that says 'Bioinformatics Self-Service on St. Jude Cloud' to access the internal guide to creating an account.

St. Jude Employees

Create An Account

Go to the St. Jude Employee login page and log in with your current St. Jude credentials.

Note

If you are unable to log in at this link, and you know you have been on St. Jude Cloud before, you may have already set up a DNAnexus account through the DNANexus log in page using your St. Jude email address. To continue using this account, you will need to log in through the DNAnexus log in page. You can request that your accounts be merged by contacting DNAnexus support.

Example Email to DNAnexus Support

Hello DNAnexus support,

I am a St. Jude employee and I would like to have my account switched over so I can use my St. Jude credentials to log in.

Thank you,

Billing

Go to the Bioinformatics Self Service page on the Intranet for information on how to set up your billing account.

If your account is already set up and you would like to access your Billing information:

  1. Click on the drop down next to your user name in the far right of the DNAnexus navigation bar, and select 'Profile'.
  2. Click on 'Billing Account' from the tabs listed just under the navigation bar.

Non-St. Jude Employees

Create An Account

  1. Go to the St. Jude Cloud log in page on DNAnexus.
  2. Click "Create an Account".
  3. Fill in your information.
  4. On the Create New Account page, make sure to select "Microsoft Azure (westus)" as the Default Cloud Region.
  5. Click 'CREATE ACCOUNT'

Billing

  1. Click on the drop down next to your user name in the far right of the DNAnexus navigation bar, and select 'Profile'.
  2. Click on 'Billing Account' from the tabs listed just under the navigation bar.
  3. Click on the green 'ADD BILLING INFO' button to the right of your account name.
  4. A window labeled 'ACCOUNT UPGRADE' will pop up. In this window agree to DNAnexus's Terms of Service, agree to DNAnexus's pricing model, review your account information, and finally enter your billing information.
  5. Click 'Upgrade Account'. This will send an email to the individual listed as the billing contact requesting that they verify the change.

Note

On step 4, you must enter the billing contact's name, physical address, email address and phone number. You do not need to enter any credit card information. Once the billing contact has verified the account upgrade request, your account will be credited $50.

Please contact us for help if you encounter any problems creating an account.